1. Scope of the Policy
This policy applies to all products and services offered by Udyog Suvidha Kendra, including but not limited to:
- Assistance with business registrations and filings.
- Licensing, certifications, and compliance services.
- Business consultation and advisory services.
- Digital or physical document delivery.
- Any additional services purchased from our platform.
This policy ensures transparency regarding the timeline, process, and customer obligations in service delivery.
2. Service Delivery Timelines
We adhere to predefined timelines for the delivery and completion of services. These timelines vary depending on the type of service or product.
- Digital Services:
- Standard Services: For routine services such as documentation or basic compliance, the expected turnaround time is 3–5 business days.
- Complex Services: For regulatory compliance filings, certifications, and consulting projects, the timeline ranges from 15-30 business days. In certain cases, depending on regulatory or government processing delays, this may extend.
- Custom Projects: Custom services with specialized requirements will have timelines discussed and confirmed before work commences.
- Physical Product Delivery:
- Dispatch Time: Physical items, such as hard copies of certificates or official documents, are usually dispatched within 5–7 business days of service completion.
- Delivery Time: Shipping times vary by location. Most deliveries are completed within 10–15 business days of dispatch.
- Urgent Shipping: Expedited shipping options may be available for an additional fee. This option must be requested during the order process.
3. Delivery Methods
- Digital Deliverables: All digital deliverables (e.g., reports, soft copies of certificates, completed documents) will be emailed to the customer at the registered email address provided during the service request.
- Physical Deliverables: Physical items will be shipped to the address provided at the time of purchase or service registration. Shipping partners will provide tracking details via email, and customers are responsible for ensuring the accuracy of the delivery address.
4. Customer Responsibilities
The completion and delivery of services rely on customers fulfilling the following obligations:
- Accurate Information: Ensure all details and documents requested for service delivery are accurate, complete, and provided within the stipulated time frame.
- Timely Responses: Respond to queries or requests for clarification promptly to avoid delays.
- Accessibility: Ensure availability via the provided contact details (email/phone) for smooth communication and updates.
Failure to fulfill these responsibilities may result in delays or additional charges.
5. Handling Delays
- Customer-Caused Delays: Delays caused by the customer (e.g., incomplete information, non-response to queries) will not be the responsibility of Udyog Suvidha Kendra. The customer will bear any additional costs arising from such delays.
- Force Majeure Events: In the event of natural disasters, strikes, government regulations, or other unforeseen circumstances beyond our control, delivery times may be extended. We will keep you informed and work to minimize disruptions.
- Regulatory Delays: Services involving third-party government agencies or regulatory bodies may face unavoidable delays due to their processing timelines. We will provide updates as soon as possible in such cases.
6. Service Completion Notifications
Upon successful completion of a service, customers will receive:
- A confirmation email with relevant deliverables attached (for digital services).
- Dispatch notifications and tracking details for physical items (if applicable).
- Any additional instructions or support information related to the delivered service.
7. Non-Completion of Services
In rare cases where a service cannot be completed due to unforeseen circumstances:
- Customers will be notified promptly.
- We will provide alternatives, such as:
- Rescheduling the service.
- Modifying the service to align with customer needs.
- Customers may also opt for a refund as per our Refund Policy.
8. Queries and Disputes
For any questions, disputes, or clarifications regarding service or product delivery, please contact:
Response Time: We strive to respond to all queries within 48 business hours.
9. Shipping Costs
- Standard shipping charges will be displayed during checkout.
- Expedited or specialized delivery requests will incur additional charges.
- Any additional taxes, duties, or surcharges for out-of-region deliveries will be the responsibility of the customer.
10. Policy Updates
This policy is subject to revision based on changing business needs or legal requirements.
- Updates will be reflected on our website, and customers will be notified via email or an in-app announcement.
- Continued use of our services after policy updates constitutes acceptance of the revised terms.
11. Disclaimer
While Udyog Suvidha Kendra strives to meet the promised timelines, certain factors, such as regulatory agency processing or customer-related delays, may impact the completion of services. In such cases, we will work with you to resolve the matter as efficiently as possible.