We thank you and appreciate your interest & purchase service with us on our Website udyogsuvidhakendra.in Managed and Operated by IKIGAI Management (here in after referred to as Udyog Suvidha Kendra”). Please read this policy and Terms and Conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, with respect to any purchase or service we provide to you.
We make effort to provide the service to you as per the specifications and timelines mentioned against service purchased by you from Udyog Suvidha Kendra, however if, due to any reason, we are unable to provide to you the service you have purchased from us, then you shall be entitled to a refund which shall be subject on the following situations:
OTP POLICY & REFUND
- After Recieving Payment, Application will be processed on respected portal & to verify identity of applicant, we send an OTP (ONE TIME PASSCODE) on the mobile number registered on the UIDAI Database with the government.
- Orders are processed only after the OTP is shared with us & applicant’s Aadhaar is validated for the service they have made payment
- In case, applicant’s are not able to share OTP for whatever reasons or deny to share the OTP, we will not be able to process the orders. Such Cases will be treated as “NOT PROCESSED DUE TO NON COOPERATION BY CLIENT” & NO REFUND WILL BE GIVEN IN SUCH CASES. In Few cases, On Clients request, We can do verification via Remote Client.
REFUND POLICIES AND TURN AROUND TIME (TAT)
1. Eligibility for Refund
Refunds will only be considered if there is a clear and visible deficiency in the service provided from Udyog Suvidha Kendra.
2. Refunds for Change of Mind
Refunds will not be granted solely due to a change of mind after payment, as long as the service has no faults, defects, or issues attributable to Udyog Suvidha Kendra. However, we offer the flexibility to use the amount you paid for an alternative or additional service of equal value at Udyog Suvidha Kendra. This credit can be applied in full or part toward the new service.
In Generally, Refund Request are not accepted. However if Customer Insist, the turn around time to make refund request is 30 days.
After Approval of Refund Request, The refund amount to be credited in same instrument(Like Credit Card, Debit Card, UPI or Wallets) used by customer may take upto 7-10 working days.
Refunds are subject to a 20% cancellation charge.
3. Post-Service Refund Requests
Refund requests will not be entertained if the work has been completed and communicated via email or other forms of communication, shared with you.
4. How to Request a Refund
- Refund requests must be made via email at support@udyogsuvidhakendra.in.
- Requests submitted more than 30 days after the purchase of a service or product, particularly if the work has been completed and communicated via email or other forms of communication, will be deemed invalid.
5. General Queries
For any questions about the application process or services, you can reach us at support@udyogsuvidhakendra.in. If further clarification about your business activity is needed, our team will contact you by email or phone.
6. Refund Processing
- If your refund request is approved, you will be notified via email.
- Refunds may take a minimum of 3 to 7 business days to process. The approved amount will be credited to your instrument (like UPI, Debit Card, Credit Card, Net Banking, Etc) through which you have made the payment
- We strive to handle refunds diligently and ensure timely reimbursement.