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Customer Relationship Manager Intern

Internship Palghar, MH 3 – 6 Months
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About the Role

The Customer Relationship Manager Intern will gain hands-on experience in client interaction, customer service processes, and CRM operations by supporting the customer relationship team under professional guidance.

Role Overview

This internship provides practical exposure to customer relationship management, service coordination, and customer satisfaction tracking in a professional business environment.

Key Responsibilities

Assist in handling customer queries through phone, email, and chat channels
Update and maintain customer information in CRM systems
Support customer onboarding and follow-up activities
Learn professional methods for resolving customer complaints and concerns
Assist in preparing customer satisfaction and service performance reports
Coordinate with internal teams to ensure smooth customer support

Tools You'll Use

CRM software MS Excel and MS Office Suite Customer communication tools Basic reporting and tracking tools

Qualifications

  • Currently pursuing or recently completed a Degree in Business, Marketing, or related field

We are looking for someone who has:

  • Basic communication and customer-handling skills
  • Interest in customer service and relationship management
  • Willingness to learn CRM tools and processes
  • Ability to follow guidance and meet assigned timelines

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Job Snapshot

Duration

3 – 6 Months

Age Group

18 – 25 years

Location

Palghar, Mumbai

Apply Now

What You'll Learn

  • Hands-on experience in customer service and relationship management
  • Understanding of CRM workflows and data management
  • Exposure to customer onboarding and retention processes
  • Basic reporting and customer satisfaction analysis
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