About the Role

The Customer Relationship Manager will be responsible for building and maintaining strong client relationships, ensuring high levels of customer satisfaction, and supporting business growth through effective client engagement and retention strategies.

Role Overview

This role focuses on client relationship management, service coordination, issue resolution, and identifying opportunities to enhance customer value.

Key Responsibilities

Manage client relationships and act as the primary point of contact

Handle customer queries and ensure timely and effective resolution

Coordinate with internal teams to ensure seamless service delivery

Monitor customer satisfaction and implement retention initiatives

Identify upselling and cross-selling opportunities based on client needs

Maintain and update CRM systems with accurate customer data

Resolve customer complaints and escalate issues when required

Tools You'll Use

CRM software MS Excel and MS Office Suite Customer support and ticketing tools Reporting and data tracking tools

Qualifications

Degree in Business Administration, Marketing, or related field

We are looking for someone who has:

Degree in Business, Marketing, or related field
Minimum 2 years of experience in CRM or client servicing roles
Proficiency in CRM software and MS Office
Strong communication and customer-handling skills

Apply for this Position

Submit your details below and we we'll get back to you.

Full Name

Mobile Number (10 digits)

Email Address

Current Location (City, State)

Why are you interested in this position?

Upload Resume (PDF/DOCX) *

Click to upload or drag and drop

PDF, DOC, DOCX - Max file size 5MB

By submitting, you agree to our privacy policy and terms of service.

Job Snapshot

Experience

2 – 4 years

Age Group

24 – 32 years

Location

Palghar, Mumbai

Apply Now